1. Your agreement with Mindverse
These Terms of Service ("Terms") describe the agreement between you and the team operating Mindverse under the name 清湾智能, based in Hong Kong, with its contact address at 7F, Lee Shau Kee Business Building, Clear Water Bay, New Territories, Hong Kong ("Mindverse", "we", "us" or "our"). 清湾智能 is a team name and is not presented as an incorporated company. These Terms apply to https://mindverse.art and our creative workspaces, AI tools and related services (the "Services").
When you create an account, place an order or otherwise expressly accept these Terms, you agree to them. If you use the Services for an organization, you must have authority to act for that organization. If you do not agree, do not use the Services. Our Privacy Policy explains personal-information processing; accepting these Terms does not replace any separate consent required by law.
Questions and notices may be sent to support@mindverse.art. Privacy requests may be sent to privacy@mindverse.art.
2. Eligibility and accounts
You must be at least 18 years old and legally able to enter into this agreement. You must provide accurate account information, protect your credentials and use only accounts you are authorized to access. Do not share credentials in a way that defeats account restrictions or security controls.
You are responsible for activity you authorize and for reasonable care of your account. You are not responsible under this clause for loss caused by our breach of these Terms or obligations imposed on us by law. Contact support@mindverse.art promptly if you suspect unauthorized access.
Registration may be subject to invitations, availability, verification or other conditions disclosed in the Services. A third-party login, if offered, authenticates your identity but does not grant access to features or workspaces for which you lack permission.
3. What the Services provide
Mindverse provides tools for organizing creative materials, building workflows, managing workspaces, and requesting AI-generated or transformed text, images, audio or video. Features, model availability, storage, request limits and pricing depend on the options actually offered to your account.
Generation times and results can vary. A model or external integration may become unavailable. We may change the Services to maintain them, improve them or address legal, technical or security requirements. For a material reduction to a prepaid service, we will give appropriate notice where practicable and provide any remedy required by law or the applicable order. This clause does not permit us to disregard an existing paid commitment or mandatory consumer rights.
4. Workspaces and collaboration
Workspace owners and administrators may manage membership, permissions and shared resources within the scope of the available controls. Information or content in a shared workspace may be accessible to its authorized members and administrators. Your relationship with an organization that manages your workspace is also governed by that organization's arrangements with you.
Review permissions before uploading confidential content or sharing links. Do not access another person's workspace or materials without authorization. Keep independent copies of work that you cannot afford to lose; this does not reduce our own legal responsibilities.
5. Your content and rights
"Inputs" means the prompts, instructions, files, reference materials and other content you submit. "Outputs" means results generated for you through the Services. Together, Inputs and Outputs are "Customer Content". Our software, interface, brand and materials supplied separately by us or our licensors are not Customer Content merely because they appear in a project.
You retain the rights you already hold in your Inputs. As between you and Mindverse, and to the extent permitted by law and applicable third-party terms, we assign to you any rights we may hold in Outputs generated specifically for you. We do not transfer rights held by another person or promise that every Output qualifies for copyright protection.
You grant us a non-exclusive, worldwide, royalty-free permission to host, copy, transmit, format and otherwise process Customer Content only as reasonably necessary to carry out your instructions, provide and support the Services, maintain security, address abuse and comply with law. This includes processing by the technical providers needed for a requested operation. Additional evaluation or training uses are limited to the practices accurately disclosed in the Privacy Policy and any separate authorization required by law; this license is not blanket permission for unrelated training or marketing.
You must have the rights and permissions needed to submit and use Customer Content, including permissions involving copyright, trademarks, confidential information, personal information, faces and voices. Do not upload content subject to confidentiality or regulatory restrictions that the Services cannot meet.
6. AI results and commercial use
AI results may be inaccurate, incomplete, unsuitable, or similar to results provided to others. We do not guarantee uniqueness, copyrightability, factual accuracy or freedom from third-party claims. Review results before relying on, publishing or distributing them.
Unless a restriction is disclosed for a particular model, feature, plan or third-party material, these Terms permit lawful personal and commercial use of your Outputs. This permission does not clear third-party rights or override provider restrictions. Any material usage restriction must be disclosed before the relevant generation or purchase; contact support if a restriction is unclear.
You are responsible for obtaining permissions required for your intended use and applying legally or contractually required AI disclosures, labels and provenance information. The Services do not provide professional legal, medical or financial advice and should not be relied on as the sole basis for a consequential decision.
The specific scope and restrictions for generated-content use are set out in the Content Use and Commercial License at https://mindverse.art/content-license, which forms part of these Terms for that subject.
8. Mindverse materials
We and our licensors retain our respective rights in the Services, including software, interfaces, documentation, branding and supplied assets. Subject to these Terms and any applicable plan, you may access and use the Services for their intended purposes. You receive no ownership in our brand, software or third-party models.
Separate licenses for templates, stock materials, open-source components or third-party assets continue to apply. These Terms do not override rights granted to you under an applicable open-source license or rights that cannot lawfully be restricted.
9. Prohibited uses
You must not:
- Use the Services for illegal activity, fraud, infringement, harassment or unlawful discrimination.
- Create or distribute child sexual abuse material, non-consensual intimate imagery, unlawful impersonations, or deceptive media that violates another person's rights or applicable law.
- Process another person's personal or confidential information without the required authority and safeguards.
- Bypass authentication, access permissions, billing, credit limits, safety controls or other service restrictions.
- Introduce malware, disrupt infrastructure, misuse another person's credentials or probe systems without authorization.
- Scrape or automate access in a manner that circumvents restrictions or materially harms the Services; use supported interfaces within their disclosed limits.
- Misrepresent your affiliation with Mindverse or remove disclosures or provenance information where their retention is required by law or applicable feature terms.
Nothing here prevents activity that applicable law expressly permits and does not allow us to restrict.
10. Prices, credits and payments
Paid features apply only where offered. The checkout or order must disclose the price, currency, included usage, applicable taxes and material restrictions before payment. No subscription purchase is created merely by registering for a free account.
Service credits represent an entitlement to the disclosed amount or type of service. They are not currency, deposits or an investment and are not transferable or redeemable for cash except where stated at purchase or required by law. Expiry dates, promotional conditions and usage rates must be disclosed before acquisition or use. We will not apply an undisclosed expiry retroactively to purchased credits.
Usage charges depend on the selected operation and the price shown for it. Generation failures, duplicate charges or disputed deductions should be reported to support@mindverse.art with the relevant task or transaction reference. We will investigate and provide the correction or remedy required by the applicable purchase terms and law.
Where an external payment provider is used, it handles payment credentials according to its terms and privacy information. Do not send full payment-card details to our support team.
11. Subscriptions, cancellation and refunds
If recurring subscriptions are offered, the renewal price, billing period, cancellation method and any trial conversion must be clearly disclosed before purchase and agreed to where required. Cancellation must stop future renewals according to the disclosed process and applicable law.
The applicable refund request window, eligibility, cancellation process, treatment of unused credits and any statutory withdrawal arrangements are: We offer credit purchases and subscriptions. You may request a refund from support@mindverse.art within seven days of the relevant purchase where a backend malfunction or software bug attributable to the Services prevents the purchased service from being provided. This is an eligibility review, not an unconditional seven-day money-back promise. For a failed generation or duplicate credit deduction, we restore the credits attributable to the failed or duplicate charge after verification, without issuing the same credit adjustment twice. Remaining credits cannot be cashed out; this does not limit an approved purchase refund or a mandatory legal remedy. Cancel future subscription renewals through the Billing interface where that control is available. If the control is unavailable or does not work, request cancellation through support@mindverse.art; cancellation requests will not be rejected merely because the interface is unavailable. Cancellation stops future renewals and normally takes effect at the end of the current paid term; it does not by itself refund the current term. Duplicate monetary charges are investigated and corrected separately, and mandatory rights remain unaffected.
Nothing in these Terms excludes mandatory refund, withdrawal, repair, replacement or other consumer remedies. A product-specific policy cannot remove rights that the law does not allow you to waive. Future price changes require the notice and choices required by law and do not retroactively change a completed purchase.
12. Third-party providers
The Services may rely on external models, API intermediaries, hosting, storage, authentication and payment services. Relevant content may be sent to them to complete your request, as described in the Privacy Policy. Additional model or asset restrictions must be made available where relevant before use.
An external provider's outage or change may affect a feature. We remain responsible for our own commitments and legal obligations, including any duties concerning our selection and use of providers. Independently accessed third-party services are governed by their own arrangements with you.
13. Privacy and security
Our Privacy Policy explains information collection, use, recipients, retention, browser storage and privacy requests. We and you must each meet the obligations that apply to our respective activities. You should not use the Services for regulated or highly sensitive information unless the feature expressly supports that use and any required agreement is in place.
We apply safeguards appropriate to the Services and their risks, but cannot guarantee complete security or uninterrupted availability. Notify us promptly of suspected compromise and use appropriate account and workspace controls.
14. Complaints and infringement reports
Send reports to support@mindverse.art. Identify the content or task concerned, explain the issue and provide enough information for us to investigate. For an intellectual-property complaint, identify the protected work, your authority, the allegedly infringing material and its location, and your contact information. Include any statements or signatures required by the applicable legal process.
We may request clarification, restrict relevant content while investigating and provide a response or review route where appropriate. Do not knowingly submit false or abusive reports. These Terms do not represent that we have appointed a U.S. statutory copyright agent or adopted a particular country's notice procedure unless separately stated.
15. Suspension, termination and deletion
We may restrict content or access where reasonably necessary to address a material breach, non-payment, fraud, security risks or legal requirements. Where practicable and appropriate, we will explain the reason and provide an opportunity to resolve the issue or seek review. Urgent risks may require immediate action.
You may stop using the Services and request account deletion through privacy@mindverse.art. Ending use or requesting deletion does not by itself resolve outstanding payments or automatically cancel an independently managed third-party subscription; use the disclosed cancellation channel and contact support if assistance is needed.
On termination, permission to access the Services ends. Ownership, lawful record retention, accrued payment rights, mandatory remedies and provisions that reasonably need to continue remain effective. Treatment of prepaid amounts is subject to Section 11 and applicable law. Export important work before closing an account where possible; deletion and retention are described in the Privacy Policy.
16. Warranties and liability
To the extent permitted by applicable law, the Services and AI Outputs are provided on an "as available" basis without a guarantee that every result will meet your requirements. This does not exclude warranties, service standards or remedies that cannot lawfully be excluded, or commitments expressly made in an applicable order.
To the maximum extent permitted by law, we exclude indirect, incidental, special and consequential losses, including lost profits, goodwill and business interruption. Our aggregate liability for the Services giving rise to a claim is limited to the amount you paid for those Services during the twelve months before the event; for users of free Services only, the cap is USD 100. The mandatory exceptions set out below apply.
No provision limits liability where doing so is unlawful, including applicable liability for fraud, deliberate misconduct, death or personal injury caused by negligence, or infringement of non-waivable consumer rights. We do not impose an unlimited consumer indemnity through these Terms. Responsibility for loss remains subject to applicable law and any valid, clearly disclosed allocation agreed with you.
17. Governing law and disputes
Subject to mandatory protections applicable to you, these Terms are governed by the laws of the Hong Kong Special Administrative Region. The agreed courts or dispute forum are the courts of the Hong Kong Special Administrative Region, subject to non-waivable consumer rights and any mandatory jurisdiction rules. These choices do not deprive a consumer of a mandatory right to bring a claim or rely on protections in their place of residence.
Please first contact support@mindverse.art so we can try to resolve a dispute. This does not prevent an urgent application, require you to miss a legal deadline, impose mandatory arbitration or waive class or collective rights that applicable law preserves.
18. Changes and general provisions
We may update these Terms as our Services or legal obligations change. We will update the date above and give additional notice and obtain renewed acceptance where required for material changes. Changes apply prospectively and do not remove accrued rights.
Service and transaction notices may be delivered electronically through your account or the contact details you provide. Optional marketing remains subject to applicable choices and consent rules. You must comply with laws applicable to your use, including relevant trade or export restrictions.
These Terms and the purchase terms expressly agreed with you govern the Services unless a signed agreement specifies otherwise. If a provision is unenforceable, the remaining provisions continue to apply to the extent lawful. A failure to enforce a provision is not a waiver. Any transfer of this agreement must respect your existing contractual and statutory rights.
Operator: 清湾智能 Business address: 香港新界清水灣 Lee Shau Kee Business Building 7F Support: support@mindverse.art Privacy requests: privacy@mindverse.art Website: https://mindverse.art